Just a few thoughts on my local McDonalds. It seems to me that the focus on service has long ago left this place if it ever had it in the first place. Beyond the obvious problem of you get what you pay for and we all know you will not get rich working there I have found what I feel to be a few of the problems they have in providing good timely service.
They seem to be good at hiring people that are able to take orders well. They have 5 or 6 people working to take your order between the dual drive up windows and the counter inside. To go along with this they have about 2 people to prepare ahead of time all of the food. Yes they are supposed to prepare ahead of time the food. This is how it is supposed to be fast food. You order it, it is already there, somebody puts it in a bag or on a tray or maybe both and you go eat.
Somewhere in this process something is broke. The two people that are supposed to be preparing the food can’t stay ahead of the orders, nor can they seem to keep up with them as they are placed either. The 5 or 6 people taking the orders though are very good and just keep taking more orders. If there are no orders to take they make sure the counter is clean and cups are stocked. Maybe they should learn how to make a Big Mac and help make sure all the orders they are so good at taking are being filled.
I remember when I was young and you could go to McDonalds, order your food, get it, sit down and eat it in less time than it takes to wait on your food to be ready now. Oh well just more of the way things keep changing for the better. The better of what I am not sure yet, but at least if I want I can probably get a McCafe while I wait for a McWhatever they cannot seem to fix.